Since we began traveling in 2000, we’ve made a few trips. We’ve traveled to Hawaii, Mexico, Aruba, Puerto Rico and several day trips off cruise ships through the Caribbean Sea and Central America. We’ve enjoyed our travel. Most trips have been smooth and uneventful.
We learned the value of a good travel agent in 2007 when our cruise ship never left port. That ship had run aground at the prior stop in Mexico and limped into port. We and fellow passengers got on board on a Saturday. That evening the captain made an announcement that we weren’t leaving port that night until the seaworthiness of the ship could be accessed.
We called our travel agent and after hearing our plight, she asked, “what can I do to help you?” That ship never left port and we were flown home two days later. The cruise line had made arrangements to return us home and took care of us. No complaints about how they cared for us. However, we recognized the value of a travel agent who answers their traveler's phone calls and stands ready to help when travel problems occur.
Thanks to Carolyn Kempf and her staff at Elite Travel & Cruise for great service. Our motto is: don’t leave home without a good travel agent.
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